St.LukesHealth has taken out the prestigious 2017 Roy Morgan Customer Satisfaction Award for Private Health Insurer of the Year.
It’s the second year in a row that the Launceston-based not-for-profit organisation has won the award.
St.LukesHealth CEO Paul Lupo said after introducing a range of new initiatives, it was a huge vote of confidence in the hard work and the dedication of the board and St.LukesHealth staff members.
“To support the health and wellbeing of our members, in the last 12 months alone, StLukesHealth has implemented a new postnatal service for northern Tasmanian mothers, introduced an online medical health record system, and taken the lead in rolling out HICAPS GO to provide greater transparency for our customers around out of pocket costs,” Mr Lupo said.
“As the first to adopt the HICAPS GO mobile app for our membership in Tasmania, we are providing a simpler and easier way to find and book appointments with health practitioners, and manage their healthcare, while also greatly improving our member’s experience.
“We hope this preventative approach will ultimately improve our member’s long-term health outcomes, assist them to navigate the health care system, as well as demonstrate the real value of health insurance.
“Introducing the HICAPS GO app also means that our members will be the first to have access to a digital membership card and keep us aligned with our member’s growing demand for online services.”
St.LukesHealth has over 30,000 policies covering over 62,000 people Australia-wide.